FR6 disciplines · 1 team

Services

02design Web DesignTurn visitors into enquiries. 05grow Digital MarketingReach the right people. Grow revenue. 06build Web SupportWe stay after launch.
How we workFive steps. No surprises.
01ListenA discovery call, site audit and accessibility review to understand your business, customers and goals.
02BlueprintStrategy, customer journey mapping, information architecture, sitemap and wireframes — agreed before anything is designed.
03DesignHigh-fidelity, accessible design in your brand, with conversion copywriting, refined with you in the loop.
04BuildClean, fast code on an easy-to-edit CMS, with integrations, SEO and quality assurance — tested on every device.
05Launch & growA coordinated launch, then performance monitoring, security updates and ongoing improvements as you grow.
Free website audit · powered by Google Lighthouse

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Services
01
Service 01 / 06 · design

Brand & Strategy

Become the obvious choice.

Brand strategy, positioning and visual identity that make customers pick you first. We work out what sets you apart, shape how you speak, then hand over the logo, identity system and brand guidelines that keep every touchpoint consistent as you grow.

Brand strategy & positioningVoice & messagingNamingLogo & identity systemsContent strategy
01Senior team, start to finishNo hand-offs to juniors.
02A dated plan before we buildScope, milestones and budget agreed up front.
03Support after launchWe stay when most agencies move on.
Brand & Strategy
Conversion Rate Optimization
Conversion rate optimization

More customers, same traffic. Tested, not guessed.

Before you buy more traffic, make the traffic you have work harder. For businesses in Burnaby, Vancouver and across Canada, we find where visitors hesitate, leave or get lost — then fix it with evidence, not opinions.

4.9 on Clutch100+ sites launchedAudit within 2 weeks
Free CRO audit · reply within 1 business day See our work →
The problem

More traffic won’t fix a leaky page.

Most leaks are small. Most trace back to one of these three.

01Visitors who never enquireThey arrive and leave, and nobody can say where they drop off or why.
02Forms people give up onOne field too many or an unclear button, and people ready to enquire walk away.
03Changes made on opinionRedesigns get debated in meetings, then go live with nothing measuring the result.
Here’s how we find and fix the leaks ↓
What’s included

Diagnosis, testing and working fixes.

We build websites, so fixes ship as working code — not a PDF of suggestions.

01CRO auditAnalytics, funnels and a page-by-page review, ranked into fixes by expected impact.
02Heat maps & recordingsSee where real visitors click, scroll, stall and abandon — evidence that ends debates.
03A/B testingHeadlines, layouts, offers and forms tested head-to-head. The measurable winner stays.
04Landing pagesOne message, one action, matched to the ad or search that sent the visitor.
05Form & friction fixesShorter forms, clearer calls to action, faster pages and mobile-first flows.
06Analytics & measurementGA4 goals and funnels set up so every change is measured in enquiries and revenue.
The data decides — not the loudest opinion.
How it works

Research, hypothesize, test, roll out.

One point of contact and a dated plan before anything begins.

01Weeks 1–2ResearchAnalytics, heat maps and recordings show where and why visitors leave.
02Week 2HypothesizeFindings become a ranked test list: what to change, why, and how we’ll measure it.
03Weeks 3–6TestTop changes go live as A/B tests where traffic allows, or are measured before and after.
04OngoingRoll out & repeatWinners become permanent and learnings feed the next round.
Typical scope

Find your CRO plan.

AuditFixed-price auditWithin 2 weeksAnalytics, funnels and a page-by-page review, ranked by expected impact.
FixAudit + first fixesWithin a monthThe audit plus form and friction fixes, built and measured before and after.
TestAudit + first testsWeeks 3–6A ranked test list, GA4 goals and A/B tests where your traffic allows.
Always-onMonthly test roundsOngoingWinners go permanent and learnings feed the next round, month over month.

Indicative only — every quote is tailored to your project. No obligation.

Results

Verified client review

★★★★★

“Honestly, finding someone who actually listens is rare. Mehrad does. He took the Oxford Mindfulness website and turned it into something we are proud to send people to. The course pages are clear, the booking flow just works, and nothing has broken since launch. That alone says enough.”

Sharon HadleyCEO, Oxford Mindfulness
Clear, credible course pagesBooking flow that just worksA site worth sending people to
Read the full case study →
FAQ

Questions, answered.

How much do CRO services cost?

The full audit is a fixed price, scoped in writing, and ongoing testing is a monthly engagement sized to your traffic. The free CRO audit — the three changes we’d test first on your site — costs nothing, and you keep the list.

How long until I see results?

The audit lands within two weeks and the first fixes within a month. Clear friction — broken forms, confusing navigation, slow mobile pages — often shows measurable improvement right away, and testing compounds from there.

Do I need a lot of traffic for CRO?

No. More traffic makes formal A/B tests faster, but lower-traffic sites still gain from evidence-based fixes measured before and after. We match the method to your volume rather than forcing a testing program your traffic can’t support.

What is a good conversion rate?

A good conversion rate is one that keeps beating your own baseline, which matters more than any industry benchmark. The useful question isn’t “am I average?” but “what is stopping the next percent?” — and that is what our audit answers.

Will CRO changes hurt my SEO or design?

No — done properly, they help both. Faster pages and clearer structure are what Google rewards, and changes ship within your existing design system. Nothing goes live without measurement, so anything that underperforms gets reversed.

Do you offer CRO for businesses in Burnaby and Vancouver?

Yes. Our Burnaby studio runs conversion rate optimization for businesses across Metro Vancouver — Burnaby, Vancouver and Surrey — and for clients across Canada and abroad, with one point of contact and a written plan before work starts.

Your next customers are already visiting.Get a free CRO audit: the three changes we’d test first on your site — no obligation, and you keep the list.
More ways we help
VM Web & Digital Inc. · 9855 Austin Rd, Burnaby, BCView desktop site
Conversion Rate Optimization FR
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